Forward your line to Anserly
Conditional forwarding only — your phone still rings normally. Anserly only picks up if you don’t answer.
Conditional forwarding sends unanswered calls to Anserly while your phone continues to ring. Unlike unconditional forwarding, it does not redirect every call — so you stay in control when you are available.
Verizon
App method (recommended)
1. Cell Phone — App or Web: Sign in to My Verizon and open the Call Forwarding controls for the mobile line. Enter the assigned Anserly number and enable forwarding. Verizon confirms that immediate Call Forwarding can be activated through My Verizon as well as directly from the phone.
2. Landline / Business Phone — App or Web: For Verizon Digital Voice, sign in to My Verizon, locate your phone’s Call Features, select Call Forwarding, choose Activate, enter the assigned Anserly number, select Forward all my calls, and save your changes. Incoming calls will then go directly to Anserly.
Dial code method (fallback)
1. Landline / Business Phone — Dial Code: Pick up the Verizon phone and wait for a dial tone. Dial *72, wait for the second dial tone, and enter the assigned Anserly number. Verizon Digital Voice provides a confirmation tone when forwarding has been enabled. To disable forwarding, dial *73. Traditional Verizon landline service also uses *72, although the activation sequence can differ slightly.
2. Cell Phone — Dial Code: From the Verizon mobile phone, dial *72 followed immediately by the 10-digit Anserly number, then press Call. For example, if the Anserly number is (918) 555-1234, dial *729185551234. Wait for the confirmation tone or message. To turn forwarding off, dial *73. Verizon explicitly states that *72 forwards all calls immediately and the mobile phone will not ring.
AT&T
App method (recommended)
1. Cell Phone — App or Phone Settings: On supported AT&T smartphones, open the phone’s Call Settings → Call Forwarding menu, select Always Forward, enter your assigned Anserly number, and enable forwarding. The exact menu location varies by iPhone/Android model and software version.
2. Landline / Business Phone — App or Web: Sign in to your AT&T account or AT&T Phone portal and open the calling/phone features for the business line. Select Call Forwarding, choose the option to forward all calls, enter your assigned Anserly phone number, and activate the feature. Once enabled, incoming calls will go directly to Anserly without ringing your existing phone. AT&T Phone and AT&T Phone – Advanced support management through the phone portal.
Dial code method (fallback)
1. Cell Phone — Dial Code: AT&T’s current wireless device documentation uses *21*[Anserly Number]#, then press Call. Wait for the confirmation before ending the call. To disable forwarding, dial #21# and press Call.
2. Landline / Business Phone — Dial Code: From the AT&T phone you want to forward, pick up the receiver and dial *72, enter your assigned Anserly phone number, then press # on AT&T digital service. Traditional AT&T landlines may instead use *72 or 72# followed by the forwarding number and require the destination call to be answered to complete activation. To turn forwarding off, dial *73# on AT&T digital service or *73/73# on traditional service.
T-Mobile
App method (recommended)
1. Cell Phone — App or Phone Settings: On a compatible T-Mobile Android device, open Phone → Settings → Calls/Supplementary Services → Call Forwarding, select Always Forward, enter the assigned Anserly number, and enable it. Menu names vary by manufacturer. On iPhone, when carrier support permits it, go to Settings → Apps → Phone → Call Forwarding, turn Call Forwarding on, and enter the Anserly number.
2. Landline / Business Phone — App or Web: This depends on the actual T-Mobile business voice product. T-Mobile does not have one universal landline/office-phone forwarding procedure comparable to its cellular network. If the number is hosted through a T-Mobile business voice product, use that product’s administration portal to locate Call Forwarding / Always Forward, enter the assigned Anserly number, and enable it. I would not publish a universal T-Mobile landline instruction without identifying the T-Mobile voice product first.
Dial code method (fallback)
1. Cell Phone — Dial Code: Dial **21*1[Anserly Number]# and press Call to forward all incoming calls. To cancel unconditional forwarding, dial ##21# and press Call.
2. Landline / Business Phone — Dial Code: Likewise, don’t advertise the T-Mobile cellular GSM forwarding code as a universal landline code. The applicable code depends on the underlying business phone service.
Spectrum
App method (recommended)
1. Landline / Business Phone — App or Web: For Spectrum Business Voice, sign in to the applicable Spectrum Business Voice/Voice Manager account, open the call-forwarding settings for the business line, select the option to forward all calls, enter the assigned Anserly phone number, and save or activate the change. The exact interface depends on which Spectrum Business voice platform the customer has, so I would avoid giving customers a fixed click-by-click menu that may not match their account.
Dial code method (fallback)
1. Landline / Business Phone — Dial Code: Spectrum has multiple voice platforms, and I would not advertise a single *72 procedure as universally applicable to every Spectrum Business customer without qualifying the service. Where the customer’s Spectrum Voice service supports standard immediate Call Forwarding, *72 may be available, but the Business Voice/Voice Manager method should be Anserly’s primary instruction.
Cox
App method (recommended)
1. Landline / Business Phone — App or Web: Open Cox Voice Tools or the Voice Everywhere app, select the phone number you want to manage, open Call Forwarding, choose Forward All Calls, enter your assigned Anserly number, and enable forwarding. Once active, incoming calls will be routed directly to Anserly. Cox specifically supports activation through Voice Tools or Voice Everywhere.
Dial code method (fallback)
1. Landline / Business Phone — Dial Code: Pick up your Cox phone and listen for the dial tone. Dial *72 followed by your assigned Anserly phone number. A successful setup produces a stutter dial tone followed by a normal dial tone. To return the line to normal, dial *73 and wait for the confirmation tone.
Zoom
App method (recommended)
1. App or Web: Sign in to the Zoom Workplace app and open Settings → Phone → Forward calls, or sign in to the Zoom web portal and go to Zoom Phone → Settings → Business Hours → Call Handling → Edit. Add your assigned Anserly phone number as an external number and configure calls to forward to it. For immediate forwarding, configure the Anserly number as the forwarding destination rather than allowing the Zoom devices to ring first. Save your changes, then call your existing Zoom Phone number from another phone to confirm that Anserly answers. Zoom notes that administrators can restrict external forwarding, so if the option isn’t available, the account administrator may need to enable it.
Test It
Use this short checklist to confirm the forwarding connection is working as expected.
1. Use a different phone. Call your existing business number from a phone that isn’t connected to your business line.
2. Let the call forward. If you selected missed-call forwarding, don’t answer and let the phone ring until Anserly picks up. If you selected immediate forwarding, the call should go directly to Anserly.
3. Talk to Anserly. Respond to the AI assistant as if you were a customer. Provide your name, callback number, and reason for calling.
4. End the call. Once Anserly has captured the information, hang up normally.
5. Check your notification. Confirm that you received the call notification and that the caller details and transcript were captured correctly.
6. You’re connected. If Anserly answered the call and you received the notification, your call forwarding is working correctly.
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