Terms of Service
Effective Date: 07/31/2026 Last Updated: 08/14/2026
These Terms of Service ("Terms") govern access to and use of the software-as-a-service voice assistant platform known as "Anserly" (the "Service"), provided by Anserd AI, LLC, an Oklahoma limited liability company ("Company," "we," "us," or "our"). By creating an account, accessing, or using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
Anserly provides a cloud-based, AI-powered voice assistant platform delivered as software-as-a-service. The Service uses artificial intelligence, including third-party large language model providers, to generate voice-based or voice-adjacent responses and interactions on behalf of Customer.
1.1 Telephony Service. The Service receives and answers inbound telephone calls placed to Customer's business telephone number, which Customer configures to conditionally forward to the Service (e.g., when Customer does not answer, is unavailable, or is on another call) through Customer's own telecommunications carrier. The Service does not place outbound telephone calls to third parties, and does not modify, control, or guarantee the call-forwarding configuration, network, or service provided by Customer's carrier. The Service relies on third-party telecommunications and AI voice-processing infrastructure to receive, process, and respond to inbound calls. If Customer's carrier forwarding is not configured correctly, is disabled, or fails for any reason outside Company's control, calls may not reach the Service, and Company is not responsible for calls that do not reach the Service as a result.
1.2 AI-Generated Output. Customer acknowledges that the Service relies on artificial intelligence and machine learning models to generate responses, and that such output:
(a) is generated probabilistically and may contain errors, inaccuracies, or statements that do not reflect Customer's intended pricing, policies, or representations; (b) should not be relied upon as a substitute for professional, legal, financial, or medical advice; and (c) is provided "as is," subject to the disclaimers and limitations of liability in Sections 9 and 10.
Customer is solely responsible for reviewing, testing, and configuring the Service's outputs before relying on them in any customer-facing or business-critical context, and for any guardrails, disclaimers, or human review Customer implements around the Service's use.
2. Eligibility and Accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
3. Early Access / Beta Program
Company may, at its sole discretion, admit certain users to the Service free of charge as part of an early access, beta, or pilot program ("Early Access Program"). Participation in the Early Access Program:
(a) does not create any ongoing right to free access; (b) may be modified, limited, or terminated by Company at any time without liability; and (c) may include features that are experimental, incomplete, or subject to change without notice.
Company will provide reasonable advance notice before transitioning an Early Access Program participant to paid billing, except where the participant was informed of a specific conversion date at the time of admission.
4. Subscription, Billing, and Payment
4.1 Monthly Subscription. The Service is billed on a recurring monthly subscription basis at the rate specified at checkout or in an applicable order form. Subscriptions automatically renew each month unless cancelled in accordance with Section 5.
4.2 Payment Authorization. By providing payment information, you authorize Company (or its third-party payment processor) to charge your payment method on a recurring basis for all applicable fees.
4.3 Price Changes. Company may change subscription pricing with at least 30 days' notice prior to the next billing cycle. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
4.4 Taxes. Fees are exclusive of applicable sales, use, or similar taxes, which Customer is responsible for unless Company is required by law to collect them.
4.5 Failed Payments. Company may suspend access to the Service if payment is not successfully processed within a reasonable cure period after notice.
5. Cancellation and Termination
5.1 By Customer. You may cancel your subscription at any time through your account settings or by contacting help@anserlyai.com. Cancellation takes effect at the end of the current billing cycle; no partial-month refunds are provided except as required by law.
5.2 By Company. Company may suspend or terminate your access to the Service, with or without notice, if: (a) you breach these Terms; (b) your use poses a security or legal risk to Company or others; or (c) required by law.
5.3 Effect of Termination. Upon termination, your right to access the Service ceases. Sections that by their nature should survive termination (including but not limited to Sections 7, 9, 10, 11, and 13) will survive.
6. Acceptable Use
You agree not to use the Service to:
(a) violate any applicable law or regulation; (b) generate content that is unlawful, defamatory, fraudulent, or infringing; (c) attempt to reverse-engineer, extract training data from, or misuse the underlying AI models; (d) interfere with or disrupt the integrity or performance of the Service; or (e) use the Service to make automated calls or communications to third parties in violation of the Telephone Consumer Protection Act (TCPA) or similar laws, whether or not the Service natively supports such calling at the time of use.
Company reserves the right to suspend accounts engaged in prohibited use.
7. Data and Privacy
7.1 Customer Data. "Customer Data" means any data, including voice input, transcripts, and related metadata, submitted to the Service by or on behalf of Customer. Customer retains ownership of Customer Data.
7.2 Processing. Company processes Customer Data, including through third-party AI/model providers and infrastructure vendors, as described in the Company's Privacy Policy, incorporated herein by reference.
7.3 Model Training. Company does not use Customer Data to train foundation models operated by third-party providers, except as necessary to provide the Service.
7.4 Data Processing Agreement. Customers subject to GDPR, CCPA, or similar data protection frameworks may request a Data Processing Agreement by contacting help@anserlyai.com.
8. Intellectual Property
Company retains all right, title, and interest in and to the Service, including all underlying software, models, and technology, excluding Customer Data. Customer is granted a limited, non-exclusive, non-transferable license to access and use the Service during the subscription term, solely for its internal business purposes.
9. Disclaimers
THE SERVICE, INCLUDING ALL AI-GENERATED OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. COMPANY DOES NOT WARRANT THAT AI-GENERATED OUTPUT WILL BE ERROR-FREE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR USE, INCLUDING PRICING, CONTRACTUAL, OR OTHER REPRESENTATIONS MADE TO CUSTOMER'S END USERS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING ANY RELIANCE ON AI-GENERATED OUTPUT, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY CUSTOMER TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, Company's liability is limited to the greatest extent permitted by law.
11. Indemnification
Customer agrees to indemnify, defend, and hold harmless Company from any third-party claims, damages, or expenses (including reasonable attorneys' fees) arising from: (a) Customer's use of the Service in violation of these Terms or applicable law; (b) Customer Data; or (c) Customer's reliance on AI-generated output in a manner inconsistent with Section 1.2.
12. Dispute Resolution; Arbitration
12.1 Agreement to Arbitrate. Except as set forth below, you and Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court.
12.2 Class Action Waiver. You and Company agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action.
12.3 Right to Opt Out. You may opt out of this arbitration agreement by sending written notice to help@anserlyai.com or 9905 S Pennsylvania Ave, STE A, Oklahoma City, OK 73159 within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the courts specified in Section 13.
12.4 Location and Costs. Arbitration will take place in Oklahoma City, Oklahoma, or another mutually agreed location, or may be conducted remotely. Each party bears its own costs except as the arbitrator or applicable AAA rules otherwise require.
13. Governing Law and Venue
These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles. For any dispute not subject to arbitration (or in which arbitration has been properly opted out of under Section 12.3), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Oklahoma County, Oklahoma.
14. Changes to These Terms
Company may modify these Terms from time to time. Material changes will be communicated via email or in-Service notice at least 15 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.
15. Miscellaneous
15.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable order form, constitute the entire agreement between the parties regarding the Service.
15.2 Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
15.3 No Waiver. Company's failure to enforce any provision is not a waiver of that provision.
15.4 Assignment. Customer may not assign these Terms without Company's prior written consent. Company may assign these Terms in connection with a merger, acquisition, or sale of assets.
15.5 Contact. Questions about these Terms may be directed to help@anserlyai.com.